Privacy Policy
Effective Date: 06/07/2026
Tix Van ("Tix Van", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile applications, and related services (collectively, the "Platform").
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
• Full name
• Email address
• Phone number
• Postal address
• Date of birth (where required)
• Profile photo (optional)
• Account login credentials
Payment Information
Payments are securely processed by trusted third-party payment providers. Tix Van does not store your full debit or credit card details.
Event Information
For organisers, we may collect:
• Event details
• Venue information
• Ticket pricing
• Promotional materials
• Event reports
• Tax and payout information
Technical Information
We automatically collect information including:
• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Pages visited
• Referring website
• Time spent on the Platform
• Crash reports and diagnostic data
Location Information
With your permission, we may collect your approximate or precise location to help you discover nearby events and improve location-based services.
2. How We Use Your Information
We use your information to:
• Create and manage your account.
• Process ticket purchases and organiser payouts.
• Deliver digital tickets.
• Facilitate event registration and check-in.
• Provide customer support.
• Improve our products and services.
• Detect fraud and maintain platform security.
• Personalise your experience.
• Send booking confirmations, reminders, and service notifications.
• Send marketing communications where you have consented or where permitted by law.
• Comply with legal and regulatory obligations.
3. Sharing Your Information
We may share your information with:
Event Organisers
When you register or purchase tickets, relevant information may be shared with the organiser so they can manage their event.
Service Providers
We work with trusted providers that assist with:
• Payment processing
• Cloud hosting
• Email delivery
• Customer support
• Analytics
• Identity verification
• Fraud prevention
These providers may access personal information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information where required to:
• Comply with applicable law.
• Respond to lawful requests from authorities.
• Protect our legal rights.
• Prevent fraud or illegal activity.
• Protect the safety of users or the public.
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
• Keep you signed in.
• Remember your preferences.
• Improve website performance.
• Measure traffic and usage.
• Personalise content.
• Deliver relevant advertising where permitted.
You can manage cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.
5. Data Retention
We retain personal information only for as long as necessary to:
• Provide our services.
• Meet legal, accounting, and tax obligations.
• Resolve disputes.
• Enforce our agreements.
• Prevent fraud and abuse.
When information is no longer required, it will be securely deleted or anonymised.
6. Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.
However, no system can guarantee absolute security, and you use the Platform at your own risk.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
• Access your personal information.
• Correct inaccurate information.
• Delete your personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format.
• Lodge a complaint with the appropriate data protection authority.
Requests may be subject to identity verification and applicable legal requirements.
8. Marketing Communications
You may opt out of promotional emails and marketing communications at any time by:
• Clicking the "Unsubscribe" link in our emails.
• Updating your account preferences.
• Contacting our support team.
You will continue to receive essential service-related communications, such as booking confirmations and security notifications.
9. Children's Privacy
Tix Van is not intended for children under the age required by applicable law to use our services independently.
We do not knowingly collect personal information from children without appropriate legal authorisation. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.
10. International Data Transfers
Your information may be processed or stored in countries other than your country of residence.
Where required by law, we implement appropriate safeguards to protect personal information transferred internationally.
11. Third-Party Links
The Platform may contain links to third-party websites or services.
We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When material changes are made, we will update the Effective Date and, where required, notify users through the Platform or other appropriate means.
Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us using the contact details published on the Tix Van website.
We will respond within the timeframe required by applicable law.
Tix Van ("Tix Van", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile applications, and related services (collectively, the "Platform").
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
• Full name
• Email address
• Phone number
• Postal address
• Date of birth (where required)
• Profile photo (optional)
• Account login credentials
Payment Information
Payments are securely processed by trusted third-party payment providers. Tix Van does not store your full debit or credit card details.
Event Information
For organisers, we may collect:
• Event details
• Venue information
• Ticket pricing
• Promotional materials
• Event reports
• Tax and payout information
Technical Information
We automatically collect information including:
• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Pages visited
• Referring website
• Time spent on the Platform
• Crash reports and diagnostic data
Location Information
With your permission, we may collect your approximate or precise location to help you discover nearby events and improve location-based services.
2. How We Use Your Information
We use your information to:
• Create and manage your account.
• Process ticket purchases and organiser payouts.
• Deliver digital tickets.
• Facilitate event registration and check-in.
• Provide customer support.
• Improve our products and services.
• Detect fraud and maintain platform security.
• Personalise your experience.
• Send booking confirmations, reminders, and service notifications.
• Send marketing communications where you have consented or where permitted by law.
• Comply with legal and regulatory obligations.
3. Sharing Your Information
We may share your information with:
Event Organisers
When you register or purchase tickets, relevant information may be shared with the organiser so they can manage their event.
Service Providers
We work with trusted providers that assist with:
• Payment processing
• Cloud hosting
• Email delivery
• Customer support
• Analytics
• Identity verification
• Fraud prevention
These providers may access personal information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information where required to:
• Comply with applicable law.
• Respond to lawful requests from authorities.
• Protect our legal rights.
• Prevent fraud or illegal activity.
• Protect the safety of users or the public.
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
• Keep you signed in.
• Remember your preferences.
• Improve website performance.
• Measure traffic and usage.
• Personalise content.
• Deliver relevant advertising where permitted.
You can manage cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.
5. Data Retention
We retain personal information only for as long as necessary to:
• Provide our services.
• Meet legal, accounting, and tax obligations.
• Resolve disputes.
• Enforce our agreements.
• Prevent fraud and abuse.
When information is no longer required, it will be securely deleted or anonymised.
6. Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.
However, no system can guarantee absolute security, and you use the Platform at your own risk.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
• Access your personal information.
• Correct inaccurate information.
• Delete your personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format.
• Lodge a complaint with the appropriate data protection authority.
Requests may be subject to identity verification and applicable legal requirements.
8. Marketing Communications
You may opt out of promotional emails and marketing communications at any time by:
• Clicking the "Unsubscribe" link in our emails.
• Updating your account preferences.
• Contacting our support team.
You will continue to receive essential service-related communications, such as booking confirmations and security notifications.
9. Children's Privacy
Tix Van is not intended for children under the age required by applicable law to use our services independently.
We do not knowingly collect personal information from children without appropriate legal authorisation. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.
10. International Data Transfers
Your information may be processed or stored in countries other than your country of residence.
Where required by law, we implement appropriate safeguards to protect personal information transferred internationally.
11. Third-Party Links
The Platform may contain links to third-party websites or services.
We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When material changes are made, we will update the Effective Date and, where required, notify users through the Platform or other appropriate means.
Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us using the contact details published on the Tix Van website.
We will respond within the timeframe required by applicable law.